PRIVACY POLICY
This Privacy Policy explains how RECVR ("we", "us", or "our") collects, uses, and shares your personal information when you visit our website www.gorecvr.com, make a purchase, or contact us in any way. When we say "you" or "your", we mean anyone who uses our website or services — whether you're a customer, a visitor, or someone we’ve collected information from.
Please read this Privacy Policy carefully.
Last Updated: 15/01/2026
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions and other information used for account security purposes.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
Companies who support our Site and Services, such as Shopify. Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you. When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies. Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.
Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.
Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, according to Art. 6 (1) (f) GDPR.
Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you according to Art. 6 (1) (f) GDPR.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimise the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
How We Disclose Personal Information
Sometimes we need to share your personal information with third parties to help run our business and provide our services. This might happen in the following situations:
Service providers: We share information with companies that help us with things like payment processing, order shipping, customer support, IT, data storage, and analytics.
Marketing partners: We may work with marketing partners to promote our products and services. They’ll use your information according to their own privacy policies.
With your permission: If you ask us to or give us permission, we may share your information — for example, to complete a delivery or connect with a social media account.
Our company group: We may share information with other companies within our business group.
Legal or business reasons: We may share information if we’re involved in a business deal (like a merger), or if the law requires us to (such as a court order), or to protect our business and users.
Types of information we may share include:
Contact details and account info (like your name, email, or shipping address)
Order and shopping info (like what you bought and support messages)
Usage data (like how you use our site, your device info, and IP address)
Location data (based on your IP or connection)
We share this information with:
Trusted service providers
Marketing and business partners
Companies within our group
We don’t share sensitive personal information unless you give us permission — and we never use it to guess things about you.
With your consent, we may also use your information for advertising and promotional purposes.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have certain rights when it comes to your personal information. These rights aren’t always guaranteed, and sometimes we may need to say no if the law allows — but we’ll always explain why.
Here are the rights you may have:
Access Your Info: You can ask to see the personal information we hold about you and how we use it.
Delete Your Info: You can ask us to delete your personal information from our records.
Fix Incorrect Info: You can ask us to correct anything that’s wrong or out of date.
Download or Transfer Info: You can ask for a copy of your data or request that we send it to another service (where possible).
Opt Out of Ads or Data Sharing: You can tell us not to sell or share your info, or not to use it for targeted ads. If your browser sends a Global Privacy Control (GPC) signal, we’ll treat that as an opt-out where required.
Limit How We Use Your Info: You can ask us to stop or limit how we use your information.
Withdraw Consent: If you’ve given us permission to use your data, you can change your mind at any time.
Appeal a Decision: If we deny your request, you may be able to appeal the decision by replying to our response.
Unsubscribe from Emails: You can opt out of marketing emails by clicking “unsubscribe” at the bottom of our messages. We’ll still send important messages like order updates.
Complaints
If you’re unhappy with how we handle your personal information, please get in touch with us using the contact details below — we’ll do our best to fix the issue.
If you’re still not satisfied with our response, you have the right to make a complaint to the Information Commissioner's Office (ICO), the UK’s data protection authority.
You can contact the ICO here:
https://www.ico.org.uk
International Users
Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognised transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@gorecvr.com
For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.
Copyright © 2026 RECVR - All rights reserved. Our products are not intended to diagnose, cure, prevent or treat disease. Always consult a health professional if you have or suspect that you have a medical problem.