SHIPPING & RETURNS
SHIPPING
How long does delivery take within the UK?
We offer free UK shipping on all orders.
Orders are processed within 24 to 48 hours and typically arrive in 3 to 5 working days.
Is shipping really free?
Yes. Shipping is 100% free anywhere in the UK, no minimum spend, no hidden fees.
Do you deliver outside of the UK?
Not at the moment.
RECVR is currently available exclusively in the UK, allowing us to maintain faster delivery and quality control.
What happens if my order is delayed?
If your delivery is taking longer than expected, contact our support team and we will resolve it quickly at info@gorecvr.com
RETURNS & GUARANTEE
Do you offer money back guarantee?
Yes. Every RECVR order is protected by our 30 day money back guarantee.
You can open and try the Freeze Roll On. If, after giving it a fair try, you feel it is not right for you, you can request a refund within 30 days of receiving your order.
What does the 30 day guarantee cover?
The guarantee applies if:
You have used the product as directed
You gave it a fair try
The product did not meet your expectations or was not right for your recovery needs
When does the guarantee not apply?
To keep the policy fair for all customers, the guarantee does not apply if:
The request is made more than 30 days after delivery
The product has been intentionally damaged or misused
Multiple refund requests are made from the same customer
The product is unused and returned due to a change of mind
Do I need to return the product?
Yes. To start a return, you can contact us at info@gorecvr.com for instructions.
Please note that returns will need to be shipped back to us and shipping costs are the responsibility of the customer.
Items sent back to us without first requesting a return will not be accepted.
How do I request a refund?
Email our support team at info@gorecvr.com with:
Your order number
A short explanation of why RECVR was not right for you
Our team will guide you through the next steps quickly.
How long do refunds take?
Once approved, refunds are processed within 7 to 10 working days back to your original payment method.
Copyright © 2026 RECVR - All rights reserved. Our products are not intended to diagnose, cure, prevent or treat disease. Always consult a health professional if you have or suspect that you have a medical problem.